About
Highly adept System Support Engineer and System Administrator with over 4 years of experience optimizing enterprise IT systems within the financial sector. Proven expertise in Windows/Linux administration, Active Directory, network support, and incident resolution, consistently ensuring high system uptime and efficient technical issue resolution. Drives secure, high-performing, and reliable IT operations, supporting mission-critical banking systems and enhancing user satisfaction.
Work
Zenith Bank Plc
|System Support Engineer / System Administrator
Victoria Island, Lagos, Nigeria
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Summary
Managed enterprise IT infrastructure and support for over 50 users in the financial sector, ensuring continuous system availability and optimal performance.
Highlights
Achieved a 90% first-contact resolution rate for IT issues, drastically reducing system downtime and elevating user satisfaction across the organization.
Administered Active Directory, streamlining user provisioning, access control, and robust Group Policy enforcement to enhance security and operational efficiency.
Maintained and supported critical Windows and Linux server environments, guaranteeing optimal system performance and high uptime for essential banking applications.
Managed and optimized LAN/WAN infrastructure, expertly diagnosing and resolving network issues to ensure stable, high-speed connectivity for all operations.
Executed comprehensive backup and disaster recovery processes, safeguarding critical data integrity and ensuring seamless business continuity.
Implemented and enforced robust IT security controls, including advanced firewall policies and endpoint protection, to mitigate risks and protect sensitive financial data.
Island Computer College
|IT Support / Computer Operations Manager
Lagos, Lagos, Nigeria
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Summary
Managed IT support and computer operations, overseeing technical troubleshooting, user assistance, and system maintenance for a diverse client base.
Highlights
Provided comprehensive hardware and software troubleshooting for over 50 workstations, printers, and networking equipment, resolving technical issues efficiently.
Facilitated seamless digital transactions by managing JAMB registrations, online visa bookings, and flight itineraries for clients, enhancing user experience.
Conducted routine system maintenance, including software installations, updates, and data backups, to ensure optimal system performance and data integrity.
Designed various visual materials and ensured brand consistency for client projects through expert desktop publishing, enhancing professional image.
Dangote Industries Limited
|Industrial Attachment (Intern)
Obajana, Kogi, Nigeria
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Summary
Gained foundational industrial IT experience assisting with control systems monitoring and technical documentation within a large manufacturing environment.
Highlights
Assisted in the real-time monitoring of industrial control systems, gaining practical exposure to automation tools and technical workflow troubleshooting.
Collaborated with engineering teams to meticulously document equipment performance logs, contributing to a measurable improvement in maintenance efficiency.
Developed foundational technical problem-solving skills and enhanced understanding of operational compliance within a complex industrial setting.
Education
Tansian University
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Bachelor of Science
Computer Science
Federal Polytechnic, Auchi
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National Diploma
Chemical Engineering Technology
Languages
English
Certificates
Cisco Certified Network Professional (CCNP)
Issued By
Cisco
Founder Academy
Issued By
ALX Africa
Cybersecurity Program
Issued By
ALX Africa
Cloud Computing Certification
Issued By
3MTT Nigeria
Professional Foundations Certificate
Issued By
ALX Africa
Software Development Program
Issued By
Power Learn Project
Career Essentials in Generative AI
Issued By
Microsoft
Google IT Support Professional Certificate
Issued By
Coursera
Google Data Analytics Professional Certificate
Issued By
Coursera
Skills
System Administration
Windows Server, Linux, System Administration.
Active Directory & Group Policy
Active Directory, Group Policy.
Network Administration
TCP/IP, DNS, DHCP, VPN, Network Administration.
Incident & Problem Management
Incident Management, Problem Management.
Endpoint Management
Endpoint Deployment, Endpoint Support.
Identity & Access Management (IAM)
IAM, Identity Management, Access Management.
Backup & Disaster Recovery
Data Backup, Disaster Recovery.
System Monitoring & Optimization
System Monitoring, Performance Optimization.
IT Security & Compliance
IT Security, Compliance.
ITSM Tools
ServiceNow, Jira, IT Service Management.
Printer Maintenance & Troubleshooting
Printer Maintenance, Troubleshooting.
Computer Hardware Maintenance
Desktop Maintenance, Laptop Maintenance.